Welcome Desk Specialist

Job Description

This is a full-time, 12-month, non-exempt position that reports to the Care Coach and is located on the JWCC campus in Quincy, Illinois.

JOB DESCRIPTION

The Welcome Desk Specialist is essential for a caring atmosphere. The position will serve as the first point of contact with the primary duties of providing excellent customer service, answering phone/email/text inquiries, directing individuals to the appropriate locations and contacts, and ensuring a welcoming environment that provides information, support, and reflects the College’s commitment to customer service and our Caring Campus. The position will also perform basic data entry, assist with scheduling appointments, room scheduling, the making of JWCC id badges, and other office duties.

QUALIFICATIONS

A high school diploma is required, with an associate degree preferred. Two or more years of customer service experience in a fast-paced environment is preferred. Applicants must be proficient in Microsoft Office and have the ability to learn new database systems. Excellent communication skills (verbal and non-verbal), strong organizational skills, ability to multi-task, to work independently and as a part of a team, and the ability to maintain high levels of confidentiality are required.

BENEFITS

JWCC offers a competitive benefits package, which includes health, dental, vision, and prescription drug insurance, vacation, sick days, personal days, paid holidays, tuition waivers for employee and dependent family members, and State University Retirement System.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. If you are a person with a disability and need assistance applying for a job, please submit a request to hr@jwcc.edu.