Technical Help Desk

The Technical Help Desk certificate will prepare students to seek the most common entry level IT role, the help desk technician. Through this course, students will be prepared to obtain industry recognized certificates covering computer hardware, operating systems, networking, security, troubleshooting, and other current topics.

Suggested Degree Plan for Technical Help Desk Certificate

Do not use this degree plan as a substitute for an advisor. Always meet with an advisor to discuss your specific needs for completing the program before signing up for classes each semester.

FYE 101

Blazing Your Trail

Details

Directed to new students, this course provides a supportive transition to the culture of higher education. Course objectives aim at preparing students for the college experience by acquiring effective learning techniques and by becoming aware of available college resources for academic and personal growth. This course also develops students' abilities, which will assist them with the complexities of college life.
Prerequisites:	(none)

CSC 112

Computer-Based Problem Solving

Details

An introduction to problem-solving strategies and methodologies. Programming logic, looping, branching, and arrays are explained through the use of flow charts and pseudo code.
Prerequisites:	(none)

CSC 152

Computer Hardware Essentials

Details

This course is designed to improve the student's understanding of computer hardware and peripherals. The student shall gain an ability to determine the source of elementary equipment problems and the ability to isolate problems relating to software and hardware. Through hands-on labs, the student will obtain and demonstrate knowledge of installation, configuration and repair. 2 lecture hours, 2 lab hours.
Prerequisites:	(none)

CSC 163

Fundamentals of Networking

Details

This course is designed to provide students with the background necessary to understand the local area networking information in Microsoft courses on workstations and networking. This course provides students with not only the information needed to build a foundation in current networking technology for local area networks, wide area networks and the Internet, but also gain essential knowledge that can be skilled within the manufacturing industry. Students will be given the opportunity to take the Network+ certification test providing them with an industry credential.
Prerequisites:	(none)

CSC 183

Fundamentals of Cybersecurity

Details

This course is designed to provide students with the background necessary to understand the basic fundamentals of network and cybersecurity. Through hands-on labs, the student will introduce and demonstrate application of cybersecurity terminology, threat management, endpoint security, device security, cryptography, network security/defense, Cloud and virtualization security, enterprise security, and risk management issues. This course is designed to prepare students for the CompTIA Security+ SY0-601 Certification Exam.
Prerequisites:	(none)

OFT 260

Customer Service

Details

This course prepares students to meet and exceed customer service expectations of both internal and external customers. The course addresses attitude and personal approach with customers; resolution of customer conflicts and complaints; importance of nonverbal communication and listening skills; appropriate telephone, online and written communication; professionalism; and stress and time management.
Prerequisites:	(none)